Last Updated: May 12, 2025
Welcome to Zenlivery's Privacy Policy. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website and tell you about your privacy rights and how the law protects you.
This privacy policy applies to all personal information we process when you use or interact with our website, services, and other offerings. Please read this privacy policy carefully to understand our practices regarding your personal data.
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
This includes first name, last name, username or similar identifier, and title.
This includes billing address, delivery address, email address, and telephone numbers.
This includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.
This includes information about how you use our website, products, and services.
This includes your preferences in receiving marketing from us and our third parties and your communication preferences.
When you use our wellness services, we may collect information about your physical health, fitness levels, wellness goals, and any relevant medical information that helps us provide appropriate services. This information is treated with the highest level of confidentiality and is used solely for the purpose of personalizing your wellness experience.
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
Under certain circumstances, you have rights under data protection laws in relation to your personal data, including:
If you wish to exercise any of these rights, please contact us using the details provided below.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.
We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last Updated" date at the top of this privacy policy.
You are advised to review this privacy policy periodically for any changes. Changes to this privacy policy are effective when they are posted on this page.
If you have any questions about this privacy policy or our privacy practices, please contact us:
Email: [email protected]
Phone: +61 2 9076 5832
Address: Sydney, Australia
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